NEW RS – IMPORTANT COLLECTION INFORMATION
Firstly welcome to the RS family, nothing can beat that new boat feeling and we’re so excited for you to enjoy your new RS on the water! We’ve created a page to try and help make your new boat ownership smooth sailing! We have popped this information together to try and make collecting your new RS as smooth as possible. Please do not hesitate to get in touch with the team if you’ve got any worries or questions.
How do I arrange to collect my boat?
Collections are normally possible on Monday to Thursday between 09:00 and 16:00, and Fridays between 09:00 and 15:00. To avoid inconvenient delays, please arrange a collection time with us before arrival.
All manuals and guides for rigging RS boats can be found online at https://www.rssailing.com/manuals-guides/. We no longer provide paper manuals/guides. We can offer a service of pre rigging the boat, there is a small cost associated with this. Please let the operations team know prior to collection if you would like to arrange this.
Upon arrival, please register at the RS Sailing Store reception where you will be met by a member of staff who will conduct the hand-over of your boat.
Where is RS Sailing HQ?
Address: RS Sailing, 19 Premier Way, Abbey Park, Romsey, Hampshire, SO51 9DQ
From the west:
- Exit the M27 at Junction 3. Take the first exit at roundabout, signposted Romsey.
- Continue straight over next roundabout.
- At the next roundabout, take the second exit signposted North Baddesley A27.
- Continue along the A27 for approximately 1 mile until the next roundabout. Take 3rd exit onto Premier Way.
- RS Sailing is approximately 500 meters on your left-hand side.
From the north:
- Exit the M3 Southbound at Junction 14, signposted Southampton/Bournemouth M27.
- Exit the M27 at Junction 3. Take the third exit at roundabout, signposted Romsey.
- Continue straight over next roundabout.
- At the next roundabout, take the second exit signposted North Baddesley A27.
- Continue along the A27 for approximately 1 mile until the next roundabout. Take 3rd exit onto Premier Way.
- RS Sailing is approximately 500 meters on your left-hand side.
My purchase involves a part exchange. What do I need to do?
If your purchase involves a part exchange, please make sure you have filled out the Part Exchange Form. This helps us give an accurate valuation on your current boat, ensure any remedial work required, or equipment needing repair/replacement is disclosed on the form so that the initial valuation is as accurate as possible. Please note this value is not confirmed until the boat has been inspected during your handover.
Do I need marine insurance for my new RS?
We strongly advise you to arrange insurance prior to collection. If you require assistance, please give us a call.
I can’t get to RS Sailing personally. Can someone deliver my boat to me?
If it is not possible for you to collect your new boat personally, we can arrange for it to be delivered. Please call Beth on 01794 526 770 or contact by email at natalie@rssailing.com, who will be able to provide you with the best quote from our approved contractors.
I want to pick up my boat myself, but can’t make it to RS for a few weeks. Can I store my boat at RS Sailing?
As space is restricted at our Romsey premises, we are unable to store uncollected boats. Please note that if you do not collect your boat within one week of completion, we will either charge for storage at the rate of £50.00 per week (possibly at another location), or we reserve the right to reallocate the boat to another customer. This would result in your order being re-scheduled and a possible delay equivalent to the current lead time for a new order.
What should I check before setting off and what do I need to bring with me?
Bringing your own trailer:
- Straps
- Padding
- Road trailer
- Lighting board
- Number plate
- Mast support
Buying a new road trailer from RS:
- You may need an adapter for the new lighting board that comes with your roadbase (our lighting boards are 7-pin)
- Number plate
- Straps
- Padding
Putting it on your roof rack:
- Check your roof rack is rated to take the hull weight
- Roof rack
- Straps and rope
- Padding
Make the most of 10% off the RS Sailing Store when you collect your new RS!
Enjoy 10% off the RS Sailing Store on parts and accessories when you come to collect your new RS. From shackles to a brand new top cover to keep your RS looking fresh, there’s something for every sailor at the RS Sailing Store.
When will I be told the sail number of my new boat?
New boats will be allocated a sail number on the day of collection. Most insurance companies are happy to offer cover pending notification of the sail number. Should you need to telephone the number to your insurance company when collecting your boat, you are welcome to do so.
What methods of payment do you accept?
Payments can be made by most major credit (maximum £2000 of any single order) or debit cards, bank transfer, bankers drafts or other methods shown on the Website. We do not take cheques except by prior agreement.
If you wish to pay an amount of more than £2000 by credit card, please contact us for consideration, which will be at our sole discretion.If you intend to pay your entire balance by cash (Sterling or Euro), please contact us prior to collection.
How do I purchase accessories and replacement parts?
The best place to buy accessories and replacement parts for your RS Dinghy is online at the RS Sailing Store – If you need any help or advice, the RS team are on hand to help.
What should I do if I have any questions after I have collected my boat?
Should you have any questions relating to your boat after collection, please get in touch with our dedicated Customer Care Team. With extensive experience in the entire RS range, our team are fully equipped to answer any queries. Telephone: 01794 526760 or email customercare@rssailing.com.
What should I do if I experience a problem with my boat?
Should you experience any problem with your boat, please contact our Customer Care Team, Telephone: 01794 526760 Email: customercare@rssailing.com. Please note that under our Terms of Business, faulty items, potentially including the hull, will have to be returned to RS Sailing in Romsey before we are able to determine whether a manufacturing defect exists. If you purchased the boat through an RS dealer, you can return the relevant items to that dealer.
